FAQ
Delivery
Your delivery location is where your driver will put your orders. Coolers are our top recommendation for delivery locations. Providing a location for delivery is required to use our service. When our driver arrives at your delivery location, your driver notes need to provide any information needed to find your delivery location. If you do not provide a location, our drivers will do their best to box up your order. In some cases, your driver may skip delivery if they are not able to provide a secure location for delivery.
To cancel an order after the cut off has passed, please email us at hello@localdoorstep.com. We will do our best to credit your account for the cancelled products, but some charges may be applied for perishable products that can not be resold. If your order is already out for delivery, you may not be subject to reimbursement.
If you would like to pause delivery, enter a delivery hold in your account settings. Select the start and end date for your delivery hold and all orders will be removed during that time. Any recurring orders will automatically resume after the delivery hold end date.
Bottle Deposits and Return Credits